Policies, prices and offerings are subject to change. Please check back periodically for updates.
RTW=Ready-to-Wear (all our RTW is cut-to-order – we hate waste)
MTO= Made-to-Order (any RTW item made up in leathers/colors other than the ones offered on site & any RTW item with size adjustments. All Made-to-Order items are Final Sale)
CM=Custom Made (Any specifically commissioned one-off project)
Terms: Currently all RTW items are cut-to-order and usually require 1-2 weeks to complete. As such, size exchange may be subject to availability of original skins and may not always be available for immediate exchange. We do not offer returns only exchanges or credit on standard fabrication RTW items.
All Made-to-Order, Custom-Made and Sale Items are Final Sale.
We stand behind our custom work 100%, you can see client feedback here.
All items are shipped insured and/or tracked – no exceptions.
MTO & CM shipping times vary according to project.
If an insured order appears to have been damaged during shipping. Recipient must retain the packaging to present a claim to the shipper.
Any returns of RTW items, are for credit or exchange only & must be made within 7 days and require a Return Authorization Number. You must contact us for RA# before any item is returned. Unidentified returns may be returned to the sender.
There are no returns on MTO or CM.
All RTW returns must be shipped back insured and/or tracked, via original shipping method. If not insured and/or tracked Behrle NYC cannot be held liable in case of loss or damage.
Any RTW exchange or return for credit, must be in its original, new and unworn condition.
If the return is due to an error on our part – such as our sending size other than what was ordered or wrong item being shipped – We will refund original shipping costs and correct size/item (if available) will be shipped back to you at our expense. If a replacement is not possible we will fully refund the cost and shipping of the specific item once it has been returned to us (see “returns” above) in its original, new and unworn condition.
Appointment Policy For Custom Made:
There is a $150.00 consultation fee for all new custom clients.
The fee is waived on all orders confirmed with a deposit ( 30-50% depending on the project) at the time of the initial appointment.
In all cases this fee is fully applied to that specific project if ordered within 2 months of original appointment.
We respectfully request 24 hours notice for cancellation.
If an item is required for a specific date please let us know when you contact us for an appointment. In order for us to complete any commission by a specific date, either in person or by mail order, the client must fulfill all fitting requirements within the time frame we request.
All commissions require a 50% deposit with balance paid on delivery. Larger projects can be in paid in 3 installments. Mail Order and Overseas B2B commissions require full payment before shipment. Any changes to the design or scope of a project once it is underway is subject to additional charges.
$150.00 ph. 1st hour must paid in advance and is not refundable in the case of cancellation. Because of the preparation, research and communication involved in any consultation this fee applies for all phone, e-mail or in-person consultations. Ongoing project consultation is on a per project basis.
For wholesale inquiries please contact us here. Specify “sales” in the drop down.
Any one-off project with custom specifications is considered samples or prototypes and is the same as custom made.